Returns & Exchanges

Every Khata piece is vintage and one of a kind. Please review the photographs, descriptions, and measurements before purchasing. We’re always happy to answer questions about fit or condition.

Online Purchases

Eligible online purchases may be returned for either:

• Store credit: Receive 100% of the item’s purchase price in Khata store credit, with no restocking fee.
• Refund: Receive a refund to your original payment method, minus a 30% restocking fee.

The restocking fee is calculated on the item’s price paid after discounts, excluding tax and shipping. Applicable sales tax will be handled in accordance with tax requirements.

To request a return, contact us within 7 days of delivery with your order number and the item you wish to return. Once approved, your return must be shipped within 7 days of approval. Please wait for return instructions before sending anything back.

Original shipping charges are nonrefundable, and customers are responsible for return shipping. Please use a tracked shipping service and keep your proof of shipment.

Online orders collected in-store follow our online return policy, with the return-request window beginning on the date of collection.

In-Store Purchases

All in-store purchases are final sale. We do not accept returns or exchanges or offer refunds for items purchased in-store.

Please inspect each piece and try it on before purchasing. Our team is happy to help with questions about fit, measurements, and condition.

Return Conditions

Returned items must:

• Be in the same condition in which they were sold, with original tags attached.
• Not have been worn beyond trying on, washed, altered, or damaged.
• Be free of new stains or odors.
• Be accompanied by proof of purchase.

All returns are subject to inspection. Approved refunds or store credit will be issued after we receive and inspect the returned item.

Items clearly marked final sale at the time of purchase are not eligible for returns or exchanges for fit or change of mind.

Store Credit & Exchanges

Choosing store credit allows you to select another piece now or save your credit for a future purchase.

Items purchased wholly or partially using return credit, as well as items received through an exchange, are final sale. They cannot be returned for another refund, credit, or exchange for fit or change of mind.

Any unused store-credit balance remains available for future purchases. Store credit cannot be redeemed for cash, except where required by law.

Vintage Condition & Order Issues

Vintage pieces may show signs of age and previous wear. Please review each item’s photographs and description carefully. Wear or imperfections disclosed before purchase are part of the item’s stated condition.

If you receive an incorrect item or discover significant damage that was not disclosed, please contact us promptly with your order number and photographs. These issues are handled separately from our standard return policy. If we made an error, we will cover return shipping and offer a full refund without a restocking fee.

This policy does not limit your rights under applicable consumer-protection laws. A written copy is available upon request.